IS your internet running more slowly than you would expect? Ours is pathetically slow. The NBN connection is due in our area soon and is arriving with all the hype of a major sport grand final but, what do we really have to look forward to?
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Our current situation is that on ADSL we have download speeds ranging from 3.01 to 6.23 (average 4.45) megabits per second (Mbps). Upload speeds ranged from 0.61 to 0.91 (average 0.72) Mbps.
Telstra provides our “service” and claim they have work being done, or there is an outage, to explain away the snail-pace speeds. Surely it possible to tell us beforehand by email if a planned outage is likely to occur.
If our telcos are delivering speeds of less than 25 per cent of what is possible, and regard this as both satisfactory and acceptable, my question would be, acceptable to whom?
Would they accept an account payment of 25 per cent of what they invoiced based on speeds delivered? Would you pay full price for a bottle of milk which had only 25 per cent milk in it? I think not.
Why then are we accepting of the second-rate service for which we are paying first-rate fees?
Why would we choose Telstra as our NBN provider given their inability to provide us with a consistently reliable ADSL service?
- Jeff Bromage, Cooranbong
